Deleting your account

You can do this yourself, from inside the app, at any time. You do not need to ask us and you do not need a reason.

In the app

Open Account from the top of any screen, scroll to the bottom, and choose Delete your account. You will be asked to confirm, because it cannot be undone.

If you cannot get into the app

If you have lost access to your login, write to privacy@jpllc.co from the email address on the account. We will confirm it is you and delete it for you. We answer within thirty days and usually much sooner.

What is deleted

• Your name, email address and phone number.
• Your emergency contact's name and phone number.
• Your login. Signing in again is not possible.
• Any classes you had booked in the future, which are cancelled, and the places given back to the studio.
• Messages the app had queued for you.

What is kept, and why

Your studio keeps a record that somebody attended the classes you attended, with your name removed from it. A studio has to be able to say how many people were in a room on a given evening, for its own insurance and its own accounts, and that record no longer identifies you.

The same is true of the record of what staff did: if somebody granted you classes or cancelled a booking, the studio keeps the fact that it happened.

Unused classes on a pack, or time left on a membership, stay with the studio. If you have paid for something you have not used, speak to the studio before you delete your account, because we cannot give it back afterwards.

Leaving one studio rather than deleting everything

If you train at more than one place and only want to leave one of them, use Leave this studio in the Account screen instead. Your account and your other studios are untouched.